I was so looking forward to today ... I've been running for the past 6 weeks, and a day off is a lovely luxury. I also had big plans for today ...
- Oil change & tire replacements
- Finish compiling the spreadsheet of my parent volunteers
- Watch Part II of the Grey's premiere from last week
- Set up online accounts for my new working benefits
- Prepare my lunches for the rest of the week
Alas, the promise of these glorious plans was squashed after the very first task listed above.
I had printed off a coupon (thank you, teachers' union!) for a place where I had decided to get my oil changed. I had my brand-new tires in my car, ready for installation. I called and made an appointment (not necessary but is supposed to entitle me to priority status on their schedule). I showed up on time and handed over my keys.
After a few minutes, one of the guys tells me my tires are out of alignment, and that I need to get them realigned. I am surprised by this because my dad had inspected my car last night, but I figure that because the worker, the expert, says it is necessary, I should comply.
Two hours later, I've exhausted all of their magazines (7 or so), the one chapter in my book that I was allowed to read (Westley and I have started our own book club, and we're not supposed to read ahead!), and I haven't eaten lunch. The procedures should not have taken more than 1 hour. I am bored and grumpy.
Then another employee comes over and shows me a price estimate. $450+. More work is needed - flush and replace the steering fluid. He is rather rushed with his explanation and I don't have the chance to get a good look at the paper outlining the expenses. Again, I am surprised by this, as I'd had major maintenance about 10K ago, but I trust him that when he says the work is necessary, it truly is. Even though my car is relatively young, I don't suspect the high prices.
A half hour later, my mom calls. I tell her that they're taking forever and that the cost is nearly 3 times what it should have been. I am frustrated by the long wait and the rising expenses. Shocked, she tells me that I need to call my dad right away; she doesn't believe that all of those procedures are necessary.
My dad confirms my mother's concerns and instructs me to inquire as to the status of my services. The workers confirm that they have changed the oil, replaced the filter (not part of the original agreement and an unnecessary expense), done a fuel injection (the costliest item on the list, not even mentioned to me previously), and put on my new tires. They are about to do the alignment.
I share this with my father who explains that with my recent maintenance and considering the age of my car, these additional procedures and costs are NOT necessary, as I'd been falsely led to believe. I've been taken advantage of.
I tell them to CANCEL the alignment. I affirmed that I had come in asking only for an oil change and to have tires mounted, and now I want no more additional procedures done. I had a major maintenance recently, I explain (and they look uncomfortable).
One employee has the gall to say, "Well, maybe you ought to check out that place because they obviously didn't do these procedures in that maintenance checkup you had."
The employees now know that I am incredibly suspicious and mistrusting of their business. They probably already know they've lost all possible future business from me. When I get my bill, they explain that they've given me further discounts (-15%) and they've taken off the charge for the alignment because they had not yet begun work on it. Another employee tells me he would have given me an additional discount off the tire alignment, and if I change my mind, I can still get 50% off in the future. Their placations seem to only solidify my suspicions that they have acted in an unethical manner.
I am so angry I can barely breathe, but I remain calm. I pay the $330 bill and thank God that my business with them is over. I never have to go back to those crooks again.
Alas.
As I drive to a store across the street, there is a funny noise whenever I turn my steering wheel. This noise was NOT there before I took my car to the shop. I call my dad again. He tells me to take it back to the shop.
"Because it's the same day," he explains, "they'll remember you, and the guy who serviced your car is likely still there. Better to get it over with and have them check it out."
I return and explain the problem. The young man who apparently worked on my car comes out with me and drives it around the parking lot. He confirms that he hears the noise, and he promises to check it out.
Minutes later, another employee hands back my keys and tell me that he could barely hear the noise. He had to listen really hard for it. I share that the young man who drove around with me confirmed that he heard the noise too. The employee responds that the problem is a "normal" one; the contact between my ABS system and my steering column is causing the noise. It's an age issue with the car, he assures me, but it's fine. Plus, his men were not anywhere near my steering column when they did the other work today.
"Must be a strange coincidence, huh? I mean, the noise wasn't there when I brought the car in today." I say boldly. He has no response.
I ask him to repeat the explanation for the noise and tell him I'm documenting it as I write it down on a scrap piece of paper. Unfortunately, I did not get the names of any of the employees with whom I spoke today.
I call my father again who agrees that this all seemed too fishy to be a coincidence. The place had already ripped me off by misleading me and telling me that unnecessary procedures were needed for the car. How are we supposed to know if they are lying again?
Because he knew that I was headed to another store to make some purchases for my classroom, my father suggests I take my car to its brand dealership, the place from which I had purchased my car and also the location where I had gotten it maintenanced most recently. My family has been going to this dealership for nearly 20 years ... and I would have gone there today if I hadn't had the coupon for my oil change at the first place.
I walk in and explain my situation. The service manager himself agrees to come with me and check out my car. We drive around for less than 10 minutes, and he confirms that he hears the noise. He also doesn't agree with the first place's diagnosis for the cause/source of the noise. He has another suspicion - a problem which would have been caused by poor servicing when my steering fluid was replaced.
He says he can inspect my car for free and he will "go to bat" for me with the first business if needed. He assures me it is safe to drive until my appointment there next week, and he walks me through the steps that will have to take place if the problem is indeed what he suspects. I am relieved ... but I am also quite angry that my day off has become a day of stress and headaches. What should have taken one hour took about four hours, from the time I dropped off my car to the time I left the dealership.
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I'm thankful that there was an honest person- my parents can vouch for his integrity- who was able to help me at the end of this ordeal. Still, I am so ANGRY that I was taken advantage of. I had heard about these kinds of scams-"requiring" unnecessary work on cars- used on unsuspecting young females. I just never expected that such a scam would be used on me. (Of course, that assumption further supports my inclusion in that population.)
After today, I am a little wiser, a little disheartened and a great deal poorer. I hope that my sharing of my experience will inspire others to be more cautious.
